How to export or delete JustLayMe and Grey Mirror data, including reports, uploads, caches, temporary storage, privacy requests, and deletion receipts.
Want a copy of your data, or want it removed? Here is how to request it, what deletion covers and which records can have a different retention period.
Authored policy source: July 16, 2026
Export
Signed-in export of your account and report data summaries.
Delete
Signed-in deletion of your Grey Mirror data and generated files.
Receipts
Deletion requests create signed receipts where configured.
Export
Authenticated users can request an export of account metadata, Grey Mirror job metadata, safe report summaries, and privacy request history.
Exports avoid raw intimate message leakage by default and focus on data the user can use to understand account and report state.
Grey Mirror deletion
Deletion removes active Grey Mirror job rows, multi-file uploads, normalized-message caches, original-upload archive folders, known generated artifacts, evidence tables, metrics features, metrics cache, and user-associated Grey Mirror usage events where the app controls those records.
If a job is already in a queue or a processor is running, the deletion request removes persisted records and known artifacts; missing rows or files fail closed for future access.
Account deletion
Account deletion requires explicit confirmation because it can remove login access, conversations, messages, Grey Mirror records, and user-owned application records.
Some records can remain when required for security, abuse prevention, payment disputes, legal compliance, or encrypted backup rotation.
Backups and mandatory records
Deletion from active systems does not mean every encrypted backup block disappears instantly. Backup rotation follows operational retention windows.
Security, billing, fraud, and legal records may be retained when necessary, with direct message content minimized or omitted where possible.
What to include in a request
Use privacy@justlay.me when the in-app deletion flow is unavailable or when you need help identifying a report. Include the account email, the approximate upload date, and any visible Grey Mirror job or report identifier; do not paste private message content into the email unless support specifically asks for it through a safer channel.
If you are asking about a shared conversation, describe your relationship to the upload and the specific record you want reviewed. The privacy team may need to verify account ownership before confirming whether a record exists or whether deletion has already been processed.
Frequently Asked Questions
Will deletion remove report unlock payment records?
Active Grey Mirror report access records are removed where controlled by JustLayMe. Payment processors may retain transaction records required for receipts, disputes, tax, fraud, or law.
Can I export raw messages?
The data export is designed to avoid raw message leakage by default. Original source files should be managed from your own device and the JustLayMe account controls available to you.
Identify the account, upload or report you want removed through the published deletion process.
02
Read the retention rules
Check which stored artifacts the policy covers and any stated operational retention periods.
03
Confirm the outcome
Use the published contact route if you need clarification about the request or remaining records.
Conceptual reading guide. This diagram explains what to inspect; it is not a customer report, diagnostic test or measured relationship score.Use this guide on the question you came with
Deleting a local export and deleting a server report are different actions. Follow the current policy for the data you want removed.